Policies

Privacy Policy for Ursa Minor Brewing

Updated April 2021

Disclaimer

Ursa Minor Brewing collects important customer information in an effort to enhance and personalize your shopping experience. This information allows us to communicate with our customers about our products, services and promotions.

The privacy policy (the “Privacy Policy”) described below covers the entire Ursa Minor Brewing website (“the Site,” “we,” “us,” or “our”). Phrases such as “you,” “your” and other similar expressions refer to our customers, or the specific users of this Site. By visiting and using the Site, you accept the practices described in this Privacy Policy.

Collected Information

When you place an order, submit your account information or participate in Ursa Minor Brewing promotions or surveys, our Site collects your personal information such as your name, e-mail address, mailing address and payment information (credit card numbers and banking accounts). As a security measure, we will not retain your payment information within the website. Ursa Minor Brewing will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations.

In addition, we maintain a record of your purchase history, product interests, and whatever other membership details that might enable us to improve your shopping experience. Analytics such as Site use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. At Ursa Minor Brewing, we understand and recognize that we must maintain and use customer information responsibly.

Please note: You are not required to submit any information to our Site. However, without providing the requested information, you may be unable to access certain features of our Site, including viewing our showroom, placing an order or logging into any other Ursa Minor Brewing membership-related services.

Additional Means of Obtaining Information

Cookies

As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. We may also use technologies such as our own cookies to provide you with enhanced online display advertising tailored to your interests. Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.

Information Sharing with Outside Parties

Ursa Minor Brewing will never rent or sell your e-mail address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.

Age Requirement

The Ursa Minor Brewing website is intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to submit any personal information to us.

Security

We employ top physical, electronic, and administrative safety measures to assist us in protecting your personal information and credit card data. These safeguards help us to prevent fraud and unauthorized access as well as maintain data accuracy. In addition, we use professionally reasonable efforts to block access to your personal information from Ursa Minor Brewing employees and corporate partners to ensure your personal information is always kept safe.

Modification of Policies

It is at our sole discretion that Ursa Minor Brewing may modify this Privacy Policy to better serve our customers. Please check back often to review any new modifications that have been made.

Summary

Ursa Minor Brewing takes your privacy seriously. When connecting with us, we want our customers to feel confident that their personal information and credit card data is protected. Just as we are dedicated to bringing you the very best products, we are equally committed to providing our customers with a safe and secure shopping experience. The personal information we collect from our Site helps us better understand the interests of our audience in an ongoing effort to bring you improved service.

If you have questions or suggestions regarding our privacy standards please call us at 250-694-3879.

Return & Refund Policy for Ursa Minor Brewing

Thanks for shopping at Ursa Minor Brewing.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at gwyn@ursaminorbrewing.net or call 250-694-3879.  Thank you.

Shipping policy for Ursa Minor Brewing

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Potential delays are due to the distance in travel time to our nearest post office or postal service problems that are outside of your control.  Orders must be made by persons over 19 years of age.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.   

Local delivery

We do provide free local delivery of orders in Burns Lake / Southside upon our discretion.  Orders for Kegs from Smithers to Prince George can also be delivered free of charge with advanced notice.

Deliveries are made after confirmation on location and time that is agreed upon. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

We provide delivery from Smithers to Prince George once a month provided that the drop-off has been agreed to with the order.  Minimum order $100.00.

In-store pickup

You can skip the shipping fees with free local pickup in Burns Lake/ Southside. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 11 am – 7 pm Saturday and Sunday from the May long weekend to the second weekend in October. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping on MERCHANDISE ONLY. 

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

Shipping to P.O. Boxes through Carriers

Note: Some carriers have limitations around shipping to P.O. Boxes if you have choose a courier.

Refunds, returns, and exchanges

We agreed to refund goods that have been damaged.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@ursaminorbrewing.net with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at support@ursaminorbrewing.net